AI will create jobs, but staff must adapt, commercial mortgage exec says

Educational

BREAKING — Mortgage Professional America reports that Eastern Union's Bergman sees artificial intelligence creating jobs rather than eliminating them, provided staff learn to adapt. The executive described how employees at the firm have taken on additional responsibilities by automating routine tasks, shifting their focus toward higher-value work as technology handles more of the operational load. This suggests a broader recalibration across the commercial mortgage sector, where the firms that thrive may be those whose people evolve alongside the tools rather than resist them.

For originators and investors watching this unfold, the takeaway is that efficiency and personal judgment are no longer opposing forces. loantrust.ai operates directly in this space, pairing one licensed MLO who personally packages every file with a financing strategy built for borrowers who need flexibility beyond standard documentation. That includes DSCR programs that qualify on property cash flow rather than personal income, bank-statement options for self-employed borrowers, and bridge, fix-and-flip, new-construction, and multifamily structures for investors navigating compressed timelines. The model is a dedicated partner rather than a transactional call center, which matters when conditions shift quickly and a file cannot afford to sit in a queue.

The commercial mortgage executive's point about adaptation applies with equal force to the borrower side. Investors and self-employed borrowers who once struggled to fit into conventional boxes now face a market where the lenders that invested in both technology and human expertise can move faster and structure more precisely. loantrust.ai built its practice around that intersection, recognizing that a personally packaged loan, supported by programs aligned to real-world cash flow, is how adaptation translates into closed transactions.